Thibaud MAFFINI is a seasoned professional with extensive experience in technical account management and customer support across various industries. Currently serving as a Senior Technical Account Manager at BigCommerce since February 2022, Thibaud previously held the role of Technical Account Manager at ACTIVE Network, where responsibilities included addressing technical requests and fostering client satisfaction. Prior experience at Apple encompassed roles such as Technical Supervisor and Partner Relations, focusing on support for customers and partners in the EMEIA region, along with ensuring compliance with GDPR. Early career experiences include positions at CEVA Logistics and La Robinetterie Industrielle, where logistical support and customer service were key responsibilities. Thibaud holds a Higher Technical Degree in Transport and Logistics from Promotrans and is equipped with strong process optimization and mentoring skills.
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