Chijioke Eke is the Contact Center Manager at BigiBet. Chijioke was previously the Product Owner at BetKing Nigeria from November 2017 to October 2020. Chijioke is responsible for closing the gap between stakeholders, third party suppliers, operational requirements and the tech/dev teams by handling product requirements from inception up until delivery, through testing, look and feel, evaluation and validation. Chijioke also takes hands-on lead on the continuous development of the product together with all stakeholders in the company.
Chijioke's other responsibilities include market research and product viability planning, tracking product development and timelines, assessing user feedback and leading initiatives for product adjustments to grow user base and overall user satisfaction. Chijioke also provides training and product demos, assists in developing new products and constantly upgrades such for enhanced customer satisfaction and increase profit generation. In addition, they resolve queries that arise from the retail virtual Satellite provider and offers the highest degree of know-how within the business across all product verticals.
Other responsibilities of Chijioke's include managing product backlog and development roadmap, release and change management, reproducing bugs and liaising with developers to resolve via Jira, compilation of release note and development of training manuals aimed at internal and external business users, and effective management of product cycle.
Some individuals on their team include Ayodeji Ogundairo - Customer Experience Champion, Modupe Worilatei - Customer Experience Champion, and Matthew Imahsuomon - Customer Experience Champion. Their manager is Mobola Fowler, Director of Operation. Chijioke Eke works with Yinka Aghedo - Marketing Manager, Samuel Nwoji - Head of Retail Business, and Seun Davids - IT Operations Manager.
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