Full-stack webinar hosting, marketing & automation platform

Events

Messaging & Communication

Streaming

BigMarker

BigMarker's headquarters in Chicago, IL, United States

Zhu-Song Mei

Justin Brown

Nicholas Sloan

Hannah Scherer

Chai-Ling Chuah

The Customer Success and Support team at BigMarker ensures seamless onboarding, provides ongoing support, and drives customer satisfaction for enterprise clients. They manage product inquiries, optimize webinar experiences, and help clients maximize the platform’s capabilities to achieve their business goals.

Customer Success and Support

This department focuses on ensuring customer satisfaction and success through effective support and engagement strategies.

Customer Success

This department focuses on creating and refining user-centered designs and digital interfaces to enhance product usability and aesthetic appeal.

Design Department

This department is responsible for managing and expanding relationships with large business clients to drive revenue growth.

Enterprise Sales

This department manages and executes all aspects of event planning and production.

Event Production

The Leadership Team at BigMarker is responsible for setting the strategic direction and driving the company's vision. Members include the Founder and CEO, who steers overall company strategy; the COO & Head of Product, who oversees product development and operations; the Vice President of Customer Operations, who ensures exceptional customer experiences; and the VP of Marketing and Partnerships, who handles brand growth and strategic alliances.

BigMarker

Org chart

Teams

Customer Success and Support

Customer Success

Design Department

Enterprise Sales

Event Production

Leadership Team

Offices

BigMarker

Org chart

Teams

Customer Success and Support

Customer Success

Design Department

Enterprise Sales

Event Production

Leadership Team

Offices

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