Audrey Heisel is a Senior Technical Writer at BigPanda since May 2022, specializing in documentation for product releases and updates. Prior to this, Audrey served as an Information Developer and Technical Writer at OCLC from July 2018 to May 2022, managing documentation for products such as Wise and EZproxy, and contributing to cross-functional teams. Additional experience includes roles as a Senior Customer Support Consultant and Customer Support Analyst at OCLC, a Public Services Librarian and Interlibrary Loan Manager at Ohio Wesleyan University, and a Campus Librarian at Harrison College. Audrey’s earlier positions involved library support and reference services at institutions including The Ohio State University and Worthington Libraries. Audrey holds a Bachelor’s Degree in English Language and Literature from The Ohio State University and a Master’s Degree in Library and Information Science from Wayne State University.
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