Jason Walker

Jason is passionate about helping customers accelerate their AIOps journey, with a focus on practical applications of BigPanda to meaningfully improve operations performance, efficiency and customers’ quality of life. Based on his own experience in IT operations, he is a strong believer in operations as a strategic function in large enterprises.

Prior to becoming CTO, Jason served as field CTO and then chief customer officer for BigPanda where he led the customer success team, focused on fast, effective onboarding of customers to BigPanda’s solutions and creating lasting relationships with BigPanda’s customers based on continued value realization.

Jason is uniquely qualified for his roles at BigPanda, given his experience as a BigPanda customer. Jason spent 10 years at Activision-Blizzard where he led Blizzard's IT operations transformation to support multi-product, always-online global gaming services with an AIOps-driven centralized OpsCenter that provided 24/7 monitoring and incident management across corporate and production services. It was during his tenure at Activision-Blizzard that he was introduced to BigPanda as a customer.

Jason started his career as a helicopter pilot in the U.S. Marines, which prepared him for the scale, speed and complexity of global digital services.