Sudarshan Reddy is a Customer Experience and Support Specialist with a strong focus on empathy, efficiency, and excellence. They have extensive experience in customer support roles, most recently serving as a Senior Lead Support and Escalation at Bik from 2023 to 2025, where they managed high-impact escalations and led support teams. Previously, Sudarshan worked as a Customer Support Executive at Bikayi, effectively resolving customer queries and enhancing service experiences. They also have a background in CNC operation and business development, holding a Bachelor of Engineering in Mechanical Engineering from New Horizon College of Engineering in Bangalore, which they completed in 2018.
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