Brian Marroquin is a Customer Experience Analyst with a focus on escalations and retention at BILL since March 2022, following a role as Customer Success Analyst. Prior experience includes serving as a QA Specialist at Fulgent Genetics, where responsibilities entailed monitoring product development projects, presenting performance metrics to executives, and ensuring client satisfaction through effective onboarding procedures. Earlier positions included roles as a Customer Support Specialist at Fulgent Genetics, where customer retention efforts were significantly enhanced, and as a Cryogenics Technician at Generate Life Sciences. Brian began a career in mentorship and technical services at Alliance College-Ready Public Schools and UC Merced, respectively. Brian holds a Bachelor of Science in Biological Sciences from the University of California, Merced.
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