Frank Edgington

Frank Edgington is currently the Head of Process Excellence at BILL, where they lead process and operational improvements. With over 15 years of experience in program management and process optimization, Frank has held leadership roles at major companies like Amazon and Coinbase. At Amazon, they spearheaded a global concessions program that resulted in over $3 billion in savings, while at Expedia Group, they managed significant enhancements in customer onboarding processes. Frank holds a Bachelor’s Degree from the University of Washington, further enriching their expertise in customer experience and operational excellence.