Hai Phan is a seasoned professional in customer support and engineering, currently serving as a Senior Partner Support Engineer at Bill.com since May 2018. Specializing in infrastructure and data flow issues with financial institutions, Hai establishes and maintains relationships with third-party stakeholders, manages vendor incidents, and develops processes for incident management. Prior experience includes roles as a Senior Customer Support Engineer at Persistent Systems and IBM, where responsibilities encompassed providing enterprise-level support, resolving escalations, and mentoring new engineers. Hai’s career began with positions focused on software quality assurance and business systems analysis, with a Bachelor's degree in Operations Management and Information Systems from Santa Clara University.
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