Jen Plebani is an accomplished research leader with extensive experience in product research, market analysis, and strategic insights across various industries. Currently serving as Director of Product Research at BILL, Jen manages a team of researchers to support critical product areas and strategic initiatives. Previous roles include Head of Research at Zwift, where Jen established the research practice and focused on inclusive athlete representation, and Senior Researcher at Ticketmaster, leading quantitative studies and COVID-19 tracking efforts. A former UX Researcher at Facebook, Jen utilized mixed-methods research to influence product design. Jen's academic background includes a PhD in Experimental Psychology and a strong history of grant-funded research at the University of Pennsylvania.
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