Joyce Hill is a seasoned professional with extensive experience in customer retention and team leadership. Currently serving as a Senior Retention Success Advocate at BILL since March 2022, Joyce is focused on developing strategies for customer retention and coaching high-performing teams to enhance customer experiences and drive growth. Previously, Joyce held roles such as Liaison and Vendor Direct Specialist at Paparazzi Accessories and operated as an Independent Business Owner. With a strong background in retail management, Joyce served as a District Manager at Payless ShoeSource for nearly two decades, managing significant sales and overseeing multiple stores while coaching teams to achieve sales targets. Joyce also has experience as an Assistant District Leader and Training Supervisor, where talent development and operational improvements were key responsibilities. Joyce holds a Bachelor of Business Administration from Indiana University Northwest.
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