Lien Chung is a seasoned research professional with extensive experience in product research and user experience. Currently serving as Lead Product Researcher at BILL since August 2022, Lien focuses on the Accounts Payable product. Previous roles include Design Research Lead for new products at Dropbox, Senior Design Researcher at Evernote, and User Researcher at Twitter, where research contributed to the development of innovative products and improved user engagement. Lien's earlier career included positions as a UX Researcher and Designer at Ayasdi, UX Research Lead at Carnegie Mellon University, and analytical roles at Pacific Gas and Electric Company, WECC, and Southern California Edison. Lien holds a Master of Science in Applied Statistics from Carnegie Mellon University and a Bachelor of Science in Cybernetics from UCLA.
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