Emma Sund

Emma Sund has over 10 years of work experience in customer service and customer relations. Emma started their career in 2008 as a Receptionist at DnB NOR Asset Management. In 2009, they joined Kollektivtrafikförvaltningen UL as a Project Manager and Receptionist. Her roles included time estimations, campaign layout, day-to-day interaction with customers, and keeping the common areas clean and presentable. In 2017, they became a Customer Service Representative at Kollektivtrafikförvaltningen UL, where they worked the register in the store and provided support over email and phone. Emma also helped train new hires. That same year, they joined Notified as a Customer Success Manager, where they interacted daily with customers, kept updated on how their customers were doing, and contributed to setting strategies and processes for the Customer Success team. In 2018, Emma began working at Billogram as a Customer Support Manager and Customer Relations, and at Innofactor Sverige as a Customer Service Coordinator & CRM Consultant. Emma also worked as a Customer Service Manager at Elly Pistol.

Emma Sund attended Uppsala University in 2008 to study English A. Prior to that, they attended Fyrisskolan from 2004 to 2007, graduating with a highschool diploma in IT.