Andrew Matson

Andrew Matson is a seasoned professional with extensive experience in customer success and operations management. Currently serving as the Director of Customer Success at Billtrust since 2012, Andrew has excelled in various roles including Sr. Manager of Customer Support and Client Services Manager, contributing to the automation of invoice processes and improving operational efficiency. Prior to Billtrust, Andrew was the Principal at Quality Management Group, an independent organization focused on customer experience and satisfaction. At The Paisley Group, Andrew held the position of Vice President, overseeing operations and achieving a 100% client retention rate, while also enhancing operational efficiency as Director of Audit Operations. Andrew holds a Bachelor's Degree in Psychology & Communications from the University of Colorado Denver and a Technical Degree in Business Management and Accounting from the Electronic Technical Institute.