Mindy Vazquez

Mindy Vazquez has a diverse work experience in the field of technical support and site reliability engineering. Mindy worked as a Sr. Site Reliability Engineer at Billtrust from October 2017 to the present, where they addressed reported issues and participated in 24x7 on-call rotation. Prior to that, they were a Customer Support Engineer at Tendril from May 2017 to October 2017, where they documented and managed incoming issues and investigated reported issues using Linux, SQL, and internal tools. Mindy also worked as a Production Support Engineer at OnDeck from November 2015 to February 2017, troubleshooting and fixing issues reported by end-users and assisting in daily deployments to production. Before that, they held the role of Technical Support Engineer at K2 SourceCode from October 2014 to August 2015, providing technical support and troubleshooting issues reported by end-users. Mindy's early work experience includes roles at JP Morgan Chase, where they worked as a Sr. L2 Production Support Engineering Lead from March 2013 to October 2014, leading a team of 7 engineers and interfacing with business representatives to meet ticket resolution guidelines. Prior to that, they were a Production Support Analyst from December 2009 to March 2013, providing second-tier support, troubleshooting incidents, and creating SQL jobs for monitoring solutions.

Mindy Vazquez completed their education at DeVry University, where they earned an Associate's degree in Network and System Administration/Administrator from 2009 to 2011. Prior to that, they graduated from Theodore Roosevelt High School between 1995 and 1999 with no specified field of study. In addition to their educational background, Mindy has obtained various certifications including the HashiCorp Certified: Terraform Associate from HashiCorp in January 2022, the Amazon Web Services Solutions Architect Associate from Amazon Web Services (AWS) in February 2021, and the Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS) in December 2020.