Troy Heffern

Troy Heffern has extensive experience in the field of technology and infrastructure management. Troy currently holds the position of Vice President, Infrastructure Platforms at Billtrust since May 2023. Prior to this, they worked at Crisis24 where they held the roles of Director of Operations Engineering from April 2016 to April 2023 and Technical Services Manager from October 2015 to April 2016.

Before Crisis24, Troy worked as a Technical Services Manager at Dataprise, Inc. from July 2014 to September 2015. Troy also briefly worked as a Technology Advisor at Definitive Results, LLC in 2014.

Troy's career began at Information Technology Group CT, LLC in October 2007, where they served as the Manager of Technology. Troy played a key role in leading and developing technical teams, designing technology plans, and providing support to clients. Troy stayed with the company until April 2014.

Prior to that, Troy worked as a Senior Customer Service Associate at Bridgewater Associates from July 2006 to October 2007. Troy managed server and workstation deployments and automated server operating system installations.

Troy's earlier experience includes working as a Lead Desktop Engineer at Stamford Hospital from June 2005 to July 2006 and as a Desktop Engineer from June 2003 to June 2005. Troy handled desktop and application deployments, provided third-tier support, and managed software repackaging and deployment.

Troy also worked as a Systems Engineer at Verizon Communications from April 2003 to June 2003, where they certified preproduction systems and developed a web application for tracking readiness checklists.

Troy'scareer started as a Network Systems Administrator at the University of Connecticut from September 1998 to April 2003. Troy administered university servers and developed applications to track computer lab usage.

Overall, Troy Heffern has a strong background in technology leadership and infrastructure management, showcasing their expertise in various roles throughout their career.

Troy Heffern attended the University of Connecticut School of Business from 1998 to 2002, where they obtained a Bachelor of Science degree in Management Information Systems. In 2016, they obtained the ITIL ® Foundation Certificate in IT Service Management from EXIN. Troy also holds additional certifications as a Certified SonicWALL Security Administrator (CSSA) from Dell SonicWALL and as a Microsoft Certified System Engineer (MCSE) from Microsoft. The specific dates of obtaining the CSSA and MCSE certifications are not provided.