William Banowsky

William Banowsky has a strong work experience in various leadership roles. William currently holds the position of VP of Customer Success at Billtrust since 2023. Prior to that, they were the Head of Customer Experience and Success Operations at Assembly Software from 2021 to 2023, where they led a team in improving customer experience and modernizing customer success operations. William also developed a customer health scoring program that increased retention by 6% year-over-year.

From 2017 to 2021, Banowsky worked at Omnitracs, first as the Director of Strategic Programs where they served as Chief of Staff to the CEO and led strategic initiatives, and later as the Director of Customer Health where they oversaw programs focused on customer health and operations.

In 2017, they also had a role as the Director of Strategic Programs at Kibo Commerce, where they implemented best practices and directed improvement initiatives as Chief of Staff to the CEO.

Earlier in their career, Banowsky worked as a Business Strategy Analyst at Omnitracs from 2014 to 2017, supporting C-level executive teams in strategic initiatives and conducting financial and market research. William also had internship experiences at Hewlett-Packard, PricewaterhouseCoopers, SRS Real Estate Partners, and The Staubach Company.

Banowsky pursued an MBA from Texas A&M University from 2012 to 2013.

William Banowsky earned a Master of Business Administration (MBA) in Finance from Texas A&M University in 2014. Prior to that, they obtained a Bachelor of Business Administration (BBA) in Finance from the same institution in 2009.