Robert Belcher serves as the Customer Service Manager for the EMEA region at Bio-Techne since December 2022, where responsibilities include managing and developing the customer service team to enhance customer satisfaction. Prior to this role, Robert held various positions at Ebbon-Dacs from September 2003 to April 2022, including Head of Customer Relations for Europe, where engagement with key customers and stakeholders was paramount, and Head of Project Management, leading project delivery in collaboration with stakeholders. Additionally, Robert was Head of Customer Support, implementing a new CRM system to improve customer service efficiency, and Operations Manager, overseeing teams responsible for ongoing customer activities. Earlier experience includes working as a DMS Consultant/Implementation at Hartwell from January 2000 to September 2003.
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