Fatima A. is a Senior Technical Support Analyst at Biofourmis since July 2021, having previously served as a Technical Support Analyst. Prior experience includes multiple internships at Google, where Fatima A. worked as an Information Technology Summer Intern and an IT intern, as well as an IT Apprentice. Responsibilities included troubleshooting issues on various operating systems, documenting problem-solving steps, and providing exceptional customer service, resulting in positive feedback from users. Educational credentials include a Bachelor of Applied Science in Computer/Information Technology Administration and Management from UMass Boston and an Associate of Science in Network and System Administration from Bunker Hill Community College, complemented by training from Year Up United in 2018-2019.
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