Patrick Santiago

Patrick Santiago has a strong background in customer success and client relations. Patrick currently holds the position of Director of Customer Success at Bionic Advertising Systems, a role they have held since January 2023. Prior to that, from September 2021 to January 2023, they served as the Director of Customer Success at OnlineBusiness.com.

From July 2019 to January 2022, Patrick worked at Newswire.com as the Vice President of Client Success. Before that, they held the position of Director of Client Success from September 2016 to June 2019, and PR Strategist from September 2014 to August 2016.

Patrick's career began in 2010 when they joined PRMarketer.com as the Managing Director. In this role, they oversaw daily operations, content development, outreach, and technical support. Patrick also supervised a team of employees and freelancers to coordinate content, promotion, and marketing efforts. Patrick held this position until August 2014.

Patrick Santiago completed their Bachelor of Arts degree in Political Science and Philosophy at Montclair State University from 2003 to 2008. Additionally, they obtained various certifications including Advanced Google Analytics and Google Analytics for Beginners from Google in January 2023. Furthermore, they acquired the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in December 2022. In January 2023, Patrick also completed the Service Hub Software certification from HubSpot and the Semrush SEO Crash Course with Brian Dean certification from Semrush.