Dawn Gillcash

Dawn Gillcash is an experienced professional in customer experience, operations, and process improvement, with a career spanning from 2004 to 2025. At Asurion, Dawn held various roles including Supervisor of Customer Experience, Manager of Care Operations, Senior Manager of Process Innovation, and Regional Account Manager, leading initiatives that focused on quality assurance, operational strategies, and client relationship management. At BioScript Solutions, Dawn served as Manager of Business Process Improvement, enhancing interdepartmental coordination and implementing process improvement strategies. As a Process Improvement Specialist, responsibilities included process modeling and large-scale transformation projects. Most recently, at Empire Life, Dawn functioned as Process Improvement Leader, driving favorable business changes and educating teams on Lean Six Sigma methodologies, while also chairing the Women @ Empire Employee Resource Group.