Alfred Roukia

Alfred Roukia is an accomplished professional with extensive experience in customer success and renewals across various regions. Currently serving as the Global Director of Customer Success at MessageBird since January 2022, Alfred previously held the position of Head of Customer Success & Renewals at New Relic, Inc. from December 2019 to December 2021, overseeing teams for Enterprise customers in EMEA. Prior experience includes a role as Senior Manager for Customer Success and Advisory Services at OpenText, where Alfred led post-sales programs across multiple regions. At TIBCO Software Inc., Alfred built and managed the Customer Success Team for EMEA, focusing on adoption, retention, and growth. Alfred's career commenced at Oracle, where responsibilities included license compliance and application sales support, along with a role in business development at Universal Music Group. Alfred holds two master's degrees, one from FGV - Fundação Getulio Vargas and another from MBS School of Business.