Jermaine K. is a seasoned operations professional with over a decade of experience in leadership, process improvement, data analytics, and customer experience. Currently serving as a City Operations Manager at Bird, Jermaine previously held the role of Operations Supervisor at Veho and significantly impacted customer experience at Lyft as a Senior Team Lead. Known for a strong attention to detail and a drive to challenge the status quo, Jermaine has a demonstrated history of optimizing workflows and enhancing team performance. Throughout their career, they have effectively connected with diverse audiences to deliver impactful results.
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