Itishri Kakkar

Itishri Kakkar is an experienced professional in customer success management with a strong background in SaaS onboarding and implementation for both B2B and B2C sectors. Currently serving as a Senior Customer Success Manager at Birdeye since October 2022, Itishri previously held roles at Beyond Codes Inc. as a Customer Success Manager and Key Client Partner, where responsibilities included managing client relationships and acting as the voice of the customer. Other significant positions include Lead-Talent Acquisition and Customer Success at Cerebra Consulting Inc. and Account Relationship Manager at NEA Consulting Inc. Itishri began a career at Wipro as a Customer Care Advocate, overseeing performance-driven staffing forecasts, and also contributed to customer marketing for Dell. With a master's degree in Business Administration from Kumaun University, Itishri is currently pursuing another master's degree in Business Administration from Symbiosis (Pune).