Shivam Gupta is a customer success manager with extensive experience in the field, currently employed at Birdeye since August 2025. Prior to this role, Shivam served as a customer success manager at Spyne from July 2023 to August 2025 and at Sourcewiz from November 2022 to July 2023. Earlier career experience includes working as a customer experience specialist at Better from September 2021 to May 2022. Shivam holds a Post Graduate Diploma in Management with a focus on Marketing and Operations from Jaipuria Institute of Management, completed in July 2021, and a Bachelor of Computer Applications from Dr. Virendra Swarup Institute of Computer Studies, completed in June 2019.
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