Zach Lein

Zach Lein is an experienced leader in implementation and customer success, currently serving as the Head of Implementation at Birdeye, a leading platform for reputation and customer experience management. Previously, Zach held the position of Vice President of Implementation at HungerRush, where management of a global services team and the establishment of a multi-year strategy focused on AI and automation were key responsibilities. With prior roles as Vice President of Implementation Services and Operations at RealPage, Zach successfully exceeded revenue targets and improved organizational efficiency while overseeing large teams. In earlier roles, significant accomplishments included designing customer success programs at GIS and leading implementations at IBM. Zach holds an MBA from The University of Tulsa and is pursuing a Master of Science in Supply Chain Management at the University of Arkansas.