Michael Smith possesses extensive experience in project management, client engagement, and consulting, with a career spanning over three decades in the IT and software industries. Notable roles include Project Manager at Pronto Software, Business Systems Manager at Australian Bakels, and various leadership positions at Epicor Software, where responsibilities encompassed team leadership, client account management, and delivering high-quality project outcomes. Michael has also served as Consulting Manager at Biscit Pty Ltd and held senior consulting roles at QAD Australia, demonstrating a consistent commitment to customer satisfaction and effective communication between business and IT teams. Educational qualifications include ITIL V3.0 Foundation and APICS CPIM, CIRM certifications.
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