Ioan Demeter is a seasoned professional with extensive experience in technical product management and enterprise support, currently serving at Bitdefender since November 2015. Key responsibilities include managing support engineering teams, defining and achieving KPIs, coordinating cross-departmental projects, and improving support processes through high-quality specifications and operational plans. Previously, Ioan held various technical roles at Conseco SRL from October 2010 to October 2015, focusing on diagnosing and resolving technical issues in hardware, software, and networking. Ioan holds a Bachelor's degree in Mechanical Engineering and Management from North University of Baia Mare and has extensive technical certifications, including authorized support for DELL products.
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