Jacob Kelly is a hospitality expert currently serving as the Head of Customer Success at Bite. Previously, they were the General Manager at Innovators Direct Pty Ltd, where they managed daily operations and led a team of eight consultants in providing high-quality services across Australia. With over five years of experience in hospitality management, Jacob has also held roles as a Team Lead at Lightspeed Commerce and as an Operations Manager and Franchise Business Consultant at Innovators Direct Pty Ltd and Stellarossa, respectively. Jacob is passionate about driving business growth through exceptional service, training, and development in the hospitality sector.
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