Luis Laya

Luis Laya is a professional with extensive experience in sales, training, and credit analysis. From May 2013 to April 2014, Luis worked as an Analista de creditos at Megacel. Luis then served at Bitel Perú from September 2015 to December 2017 in various roles, including Coordinador de Canal, where responsibilities included supervising sales channels, and Analista de Capacitación, focusing on training new employees in sales techniques and customer service. Additionally, Luis held the position of Coordinador de cobranzas, managing collections across direct and indirect channels. Prior to Bitel Perú, Luis was a Capacitador and Supervisor de Capacitación at Fortel Contact Center, enhancing the skill set of new hires and ensuring compliance with training objectives. In 2014, Luis briefly worked at GSS (Global Sales Solutions) as Coordinador de Formacion, coordinating initial training sessions for new employees. Luis holds a Diplomado in Human Resources from Universidad Ricardo Palma, a degree in Philosophy from Facultad de Teología Pontificia y Civil de Lima, and a degree in Administration and Business Management from Universidad San Ignacio de Loyola.