Jiun Ee Low

Jiun Ee Low is currently the Head of Customer Service at BitMart and leads a global customer service team, improving operational efficiency. With extensive experience in contact center operations management across various regions, including Malaysia and Singapore, Jiun has successfully managed teams of up to 300 members. They previously held roles such as Client Services Manager at Bybit and Customer Service Manager at OKEx, where they pioneered the implementation of AI technology and enhanced customer experience. Jiun's background includes a Bachelor’s degree in Culinary Science from Taylor's University, reflecting a diverse skill set that extends beyond fintech and customer service.