Silvia Gomez

Silvia Gomez has a diverse work experience spanning over several years. Silvia is currently the Director of Customer Experience at BitOasis | بت أُواْسيس since August 2021. Prior to this, Silvia worked at Al Tayer Group as a Customer Experience Manager from August 2016 to April 2021. In this role, they collaborated with agency partners to develop and execute creative campaigns, conducted market research, and provided insights to senior leadership for product development, pricing, and marketing campaigns.

Silvia also worked at NET-A-PORTER, where they held various roles. From January 2013 to January 2015, they were the Global Sales & Customer Experience Manager, leading and motivating a team of 120 in London and other teams in New York and Hong Kong. Silvia was responsible for achieving sales targets, ensuring a positive team culture, and promoting coaching and development. Prior to this, from September 2011 to January 2013, Silvia served as the Sales and Customer Care Assistant Manager, managing staff and operations, encouraging cross-channel sales, and looking after key accounts.

Before joining NET-A-PORTER, Silvia worked at Woolworths as an Assistant Buyer from November 2007 to December 2008. In this role, they were responsible for planning and developing part of the children's wear range, managing supplier relationships, assisting in finalizing product range and pricing, and undertaking competitor analysis. Additionally, Silvia worked at Harrods as an Assistant Sales Manager from August 2006 to October 2007. Silvia effectively managed sales teams, implemented strategic plans, marketed brands, and promoted them at trade fairs, exhibitions, and conferences.

Overall, Silvia Gomez's work experience showcases their expertise in customer experience management, team leadership, sales, brand management, and strategic planning.

Silvia Gomez attended the University of Brighton from 2003 to 2006, where they pursued a Bachelor of Arts degree in Retail Management.