PENG QIANG is an accomplished professional with extensive experience in customer service, operations, and risk management across various industries. Currently serving as the Head of Customer Service and Risk Management at Bitrue since 2022, PENG is focused on enhancing customer experience and operational excellence. Previously, PENG held the position of Head of Global Operations and Operational Excellence at OKEx, where strategic vision and transformational change were prioritized for global business operations. With a strong background in customer advocacy at Amazon as the ACES Leader, optimizing supply chain processes at DHL, and providing Lean consulting at GE and Honeywell, PENG has consistently driven productivity improvements and substantial financial savings throughout a notable career. Educational qualifications include multiple Lean Six Sigma certifications, including Master Black Belt and Black Belt.
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