Igor Potapov

Igor P. serves as a Sr. Manager for Data Operations and Escalations Team Lead at BitSight since May 2017, where significant achievements include establishing a customer-facing Cybersecurity Data Escalations team and improving escalation resolution times. Prior to this, Igor held the position of Principal Technical Support Engineer and Team Lead, enhancing a technical support team while fostering internal processes. Experience also includes a Team Lead role at Codiscope, where Igor implemented support practices that maintained customer satisfaction rates between 95-98%. Earlier career highlights feature an IT Support Lead position at Savio Lighting and extensive technical support roles at BREEZLE LLC, contributing to budgets and technological advancements. Igor's educational background includes a Bachelor's Degree in Management Studies from Boston University, an Associate's Degree in Business from Bunker Hill Community College, and a Master of Business Administration with a focus on Communications and Public Relations from Voronezh State Technical University.