Fernanda R. is a seasoned professional with extensive experience in customer experience and account management. Currently serving as a Senior VIP Experience Specialist at Bitso since December 2021, Fernanda excels in cultivating relationships with high-tier clients and collaborating with internal teams to deliver exceptional service. Previous roles include managing donor communication at Be The Match, leading a team at The Bakery Communications, and enhancing customer satisfaction as a Positive Experience Manager at Blooders.org. Fernanda's qualifications include a Master's in Business Administration and Human Resources and a Bachelor's degree in Marketing and Advertising from Universidad Tecmilenio.
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