Pierre Somme

Pierre Somme is currently the Head of Customer Care at Bitstack, where they focus on enhancing customer experience through innovative strategies and operational excellence. With over 15 years of experience in marketing and customer care, they have held key positions at various companies, including Global Head of Customer Experience at TIER Mobility and Global Customer Experience Manager at John Paul. Pierre holds an engineering degree from EPF Ecole d'Ingénieurs and a specialized master's in marketing from HEC Paris. They have a strong background in developing customer support teams, outsourcing strategies, and improving loyalty programs across multiple sectors.