Rusmir Dedic

Rusmir Dedic has extensive experience in customer operations and contact center management, currently serving as the Head of Customer Operations and Deputy Head of Operations at Bitstamp since November 2017. Prior to this role, Rusmir held key positions at Sberbank banka d.d. in Slovenia, including Head of Contact Center and Contact Center Expert, where responsibilities included managing daily operations, setting performance targets, and handling complex customer inquiries. Rusmir also worked at UniCredit Banka Slovenija d.d. as Contact Center Manager and Customer Support Group Head, focusing on improving service delivery and training staff. Earlier roles in customer support and data quality management further demonstrate a solid foundation in operational excellence. Rusmir studied at Gea College from 2008 to 2014.