Md. Anser A. is a General Manager in Competence and Process Management at bKash Ltd., bringing years of extensive experience in customer service and call center operations. Previously, they served in various roles at airtel Bangladesh, Digicon Technologies Ltd., and bKash, where they excelled in operational supervision, complaint management, and quality control. Md. Anser earned a Master of Business Administration in Human Resources Management from Canadian University of Bangladesh and a Bachelor of Business Administration in Human Resources Management from DIU. Known for their strong record of KPI achievement, they are passionate about optimizing processes and ensuring exceptional customer satisfaction.
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