Nelson Imamura is currently the Manager of Technical Support at Black Box NACS, where they oversee a team that provides technical assistance for Unify Telephony equipment, AVST CallXpress, and various small key systems. With over 18 years of experience in the field, they have also managed an IT Remote Desktop support team. Previously, Nelson held managerial roles at Norstan and Norstan Communications from 1998 to 2008. They are certified as a Support Manager (CSM) and have a foundational education from the University of Oregon and Aviation High School.
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