Jeff Wall is an experienced Voice Solutions Architect at Research In Motion since August 2003, specializing in interpreting business requirements into technical solutions for Customer Support Operations. In this role, Jeff has designed and implemented global call delivery solutions, contributed to technical documentation, and collaborated on IVR call flow development to enhance customer routing and satisfaction. Previous positions held at the company include Voice Solutions Developer, Senior Exchange in Enterprise Server Support, and various support roles, providing extensive expertise in technical support, customer interaction, and system integration. Jeff also has prior experience at Mackenzie Financial as a First Level Support Representative and at Dundee Realty as a Help Desk Analyst, alongside a relevant educational background from Seneca Polytechnic.
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