JP Floyd has over 20 years of experience in engineering and technical support, with a significant tenure at BlackBerry since January 2005, holding the position of Service Engineering within BlackBerry Operations. At BlackBerry, JP developed and maintained a library of XML templates for configuring over 80 million devices remotely, serving as a subject matter expert for development initiatives and addressing user-facing incidents. Prior experience includes serving as a Hosted Service Support Engineer at Critical Path from December 2003 to January 2005, where responsibilities involved researching and testing production email and calendar issues, as well as providing software performance recommendations. JP started the career as a Unix System Administrator at InQuent Technologies from April 2000 to May 2003, contributing to private label web and e-commerce solutions. JP holds a degree in Engineering Technician, Electronics from Centennial College, earned between 1994 and 1997.
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