Michael R. is a highly experienced Salesforce technical leader at BlackBerry, where responsibilities include providing technical direction for various Salesforce platform implementations, including Sales Cloud and Service Cloud, since 2008. Prior to this role, Michael held several positions focused on Remedy platform development and integration, demonstrating expertise in designing and delivering technical solutions. Earlier experience includes ITSM infrastructure analysis at the Ministry of Government Services and client support roles at the Ministry of Transportation, complemented by a Bachelor of Science in Computer Science from Brock University.
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