Michelle M.

Michelle M. possesses extensive experience in cybersecurity and IT support, primarily with BlackBerry where roles included Manager of the Security Operations Center, Senior Cyber Security Incident Responder, and various technical support positions. Michelle developed advanced troubleshooting and customer service skills, earning a bronze star award for exemplary service. Prior experience includes IT support at Toyota Motor Manufacturing Canada, where responsibilities involved maintaining service levels and troubleshooting software and hardware issues. Additional roles include an IT Service Desk Representative at RIM, a Network Analyst Intern at the Region of Waterloo, and positions in customer service and quality control. Michelle holds degrees in Network Engineering and Law and Security from relevant institutions, supplemented by training from the Gaspe Fire Department.