A M. is a seasoned professional with extensive experience in customer renewals and client success management across various sectors, including finance, technology, and automotive. Currently serving as the Senior Customer Renewals Manager for BlackLine since May 2019, A M. leads contract renewal initiatives in the EMEA region, focusing on pricing, deal structuring, and churn forecasting. Prior roles include Customer Renewals Manager at Winshuttle, managing a substantial portfolio of renewals, and Client Success Manager at IBM, providing on-cloud solutions for talent management. A M. also has experience as a Cloud Escalation Manager at SAP SuccessFactors, Implementation Consultant at Western Union, and Business Performance Analyst at Tata Motors/Jaguar Land Rover. A M. holds a Master of Science in International Business Management from INSEEC.
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