Lev Epstein, ITIL® certified, currently serves as the Incident and Escalation Manager at BlackLine, where responsibilities include building and leading a global incident and problem management team while developing standard operating procedures. Previously, Lev held roles such as Manager of Information Technology Support Services at The Guitar Center Company, overseeing support teams and enhancing operational efficiency through performance metrics. Additional experience includes managing technical support operations at AutoVitals, leading B2B customer onboarding at Turbot, and managing global support at EIS Group Ltd. Lev's career also includes project and delivery management roles at ExpertMarkets and Exigen Group, along with engineering positions at Datamax Technologies Inc. and Kaiser Permanente. Educational qualifications include a degree in Mechanical Engineering from Moscow State Automobile and Road Technical Institute and MCSE training from California State University, Long Beach.
This person is not in the org chart
This person is not in any teams
This person is not in any offices