Scott Smith is currently the Global Head of CX Transformation at BlackRock, a role they have held since 2022. Previously, they served as the Global Head of Client Experience Management at BlackRock from 2019 to 2022 and have held various positions, including COO of Business Operations and Business Manager of Client Operations. Scott's career at BlackRock began in 2001 as a Director, and they hold a Bachelor's degree in Economics from the University of Wolverhampton, earned between 1990 and 1993.
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