Kristi Olson

Kristi Olson has a diverse work experience spanning over multiple industries. Kristi is currently working as the Principal Consultant of Digital Experience at BlastX Consulting since May 2023. Prior to that, they worked as a Sr. User Experience Researcher and Program Manager (Government Consulting) at Longevity Consulting from April 2022 to May 2023.

From January 2009 to April 2022, Kristi served as the Digital Customer Experience / VOC Manager at Deluxe Corporation. Kristi led the design and development of an enterprise-wide CX, VOC/Digital Analytics, and Test and Optimization program.

During their time at TEN7 from February 2016 to February 2017, Kristi worked as a Non-profit UX Consultant, where they implemented VOC and UX Research programs for the Animal Humane Society and the Wilder Foundation websites.

From October 2007 to December 2008, they were the Sr. UX Researcher and UX Designer at Evantage, where they led client training, built interactive prototypes, and established UX standards.

Kristi also has experience working at Target as a Sr. UX Researcher from June 2002 to October 2007, where they conducted user research and advised teams on defining objectives and goals.

Kristi began their career at UnitedHealth Group - Optum as a Front-end Web Developer and User Experience Researcher from November 1999 to June 2002. Before that, they worked at Steven C. Thal P.A. as a Senior Bilingual (Spanish-English) Immigration Paralegal and at Hennepin County Medical Center as a Spanish Medical Interpreter.

Kristi's early experience includes working as an English Language Teacher at Ericsson Telecommunications from October 1993 to August 1995. Kristi'sroles from 1995 to 1999 at Steven C. Thal P.A. involved managing immigration cases, providing consultation services, and conducting research.

Overall, Kristi Olson has a strong background in digital customer experience, user experience research, program management, and linguistics.

Kristi Olson holds a Master of Liberal Studies degree in Human Factors from the University of Minnesota, which they obtained in 2002. Prior to that, they completed a course in the Program of Translation and Interpretation at the University of Minnesota from 1995 to 1996. In 1993, they received a Bachelor of Arts degree in Political Science and Spanish from the University of Minnesota.

Additionally, Kristi has obtained several certifications throughout their career. Kristi became a Certified Customer Success Manager (CCSM) Level 1 through SuccessHACKER in January 2021. In May 2020, they completed the Quantum Metric University | Fundamentals program provided by Quantum Metric. In 2015, they received a Certificate in UX Research from the University of Denver. In 2008, they became a Certified Usability Analyst through Human Factors International. In January 1995, they obtained a Certificate in Advanced Spanish Language from the University of Buenos Aires. Furthermore, they are scheduled to complete the Advanced Certified ScrumMaster certification from the Scrum Alliance in April 2023, and they became a CXPA Professional Member through the Customer Experience Professionals Association in June 2011. Lastly, in October 2020, they acquired the Certified ScrumMaster® (CSM®) certification from the Scrum Alliance.