Josipa Jularic

Josipa Jularic is a Customer Service Manager at Bleckmann since April 2020, where responsibilities include leading multiple service teams and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to enhance operational excellence and customer satisfaction. Prior experience includes roles at Ricoh Europe, where Josipa served as Contract Supervisor and Supply Chain Support Specialist, focusing on order management optimization and process analysis to improve sales output across EMEA. Additional roles include Retail Manager and Store Manager at MAYA MAYA, overseeing multiple store performances and ensuring customer service excellence. Josipa has a Master's degree in Social Pedagogy from the University of Oxford and is currently pursuing further education at EBC Taleninstituut Bergen op Zoom.