Michelle Toth is an accomplished professional with extensive experience in client support services and change management within the financial sector. Currently serving as the Manager of Client Support Services at Blend since September 2021, Michelle oversees Tier 1 and Tier 2 Support agents and engineers, focusing on operational supervision and staff management. Michelle's prior roles include Client Services Manager at Fiserv, where responsibilities included enhancing customer support services for Mortgage Director Clients, and Vice President of Change Management and Support at Cardinal Financial Company. Michelle's expertise spans compliance, operations, and customer relationship management, underlined by a strong background in training, policy establishment, and cross-departmental collaboration across various organizations in the industry.
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