Deepak Bhatt is a Program Manager for Quality Control at Blinkit, where they focus on implementing Lean methodologies and enhancing operational workflows to improve customer satisfaction. Previously, Deepak led Quality Control at Zomato, overseeing teams handling 30 B2B support processes, and managing a team of 40+ quality analysts. Deepak's experience includes significant roles at Citi India, where they provided high-level customer service for various banking accounts. Deepak is currently pursuing a Post Graduate Program in Lean Six Sigma and a Bachelor of Business Administration in Human Resources Management from the University of Massachusetts Amherst and Amity University, respectively.
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